We've recently noticed that orders over $1000 have been capturing only $1, and $2000+ orders have been capturing $2.

I believe the issue is that when the sales team captures the money, they copy and paste the number which is $1,xxx.xx or $2,xxx.xx.

Is this a known issue? Is there a fix for this? I know the obvious solution is to not put the commas in, but I just want to know if there's a way to fix it in the code.