Email issue - pictures not being sent

**amebb** · 7 Feb 2025, 12:52 PM

Hi there
I am using ZC Version 1.5.8a

PHP Version: 7.4.33 (Zend: 3.4.0)

The issue is that i can send emails but only in text.
So, if i wanted to send a picture i am not able to do this.

I have checked my settings (Settings > Email) are all correct.

Has anyone else had this issue or am i doing something wrong here ?

Thank you

**swguy** · 7 Feb 2025, 01:46 PM

Bear in mind that pictures only go out in HTML email. The plain text emails you send will not include pictures.

So - do you have HTML email configured in Admin > Configuration > Email?
Does the person you are sending to have HTML email configured for their customer account?

**amebb** · 7 Feb 2025, 02:57 PM

Originally Posted by swguy

Bear in mind that pictures only go out in HTML email. The plain text emails you send will not include pictures.

So - do you have HTML email configured in Admin > Configuration > Email?
Does the person you are sending to have HTML email configured for their customer account?

So the configuration is all set correctly in my settings > Email.

I am using CKeditor to compose my emails.

The emails are sent using HTML. I use MS Expressions to create the HTML code that i need and post that in the email using the source option.

The images are saved on my server and i insert the image url link in my html code, that i then enter into my html email.

My test accounts are hotmail and also using Thunderbird as my email client.

I can get the text but no image attachments.

Hope that helps.

**amebb** · 7 Feb 2025, 03:09 PM

Originally Posted by swguy

Bear in mind that pictures only go out in HTML email. The plain text emails you send will not include pictures.

So - do you have HTML email configured in Admin > Configuration > Email?
Does the person you are sending to have HTML email configured for their customer account?

The image has been sent as a .jpg and also another one that is .png

Still i get no image in the email sent

**balihr** · 8 Feb 2025, 12:35 PM

Are you sure you're entering the absolute path to your images and not relative? The code needs to look like (assuming store is in root directory):

Code:

<img src="https://YOUR_DOMAIN.COM/images/your_image.jpg">

Also, make sure your server does not prevent hotlinking - if you have cPanel, check your Hotlink Protection settings (under Security).

Zen Cart will NOT send images as attachments - they will need to be loaded directly from the server.

**amebb** · 8 Feb 2025, 07:15 PM

Originally Posted by balihr

Are you sure you're entering the absolute path to your images and not relative? The code needs to look like (assuming store is in root directory):

Code:

<img src="https://YOUR_DOMAIN.COM/images/your_image.jpg">

Also, make sure your server does not prevent hotlinking - if you have cPanel, check your Hotlink Protection settings (under Security).

Zen Cart will NOT send images as attachments - they will need to be loaded directly from the server.

Originally Posted by balihr

Are you sure you're entering the absolute path to your images and not relative? The code needs to look like (assuming store is in root directory):

Code:

<img src="https://YOUR_DOMAIN.COM/images/your_image.jpg">

Also, make sure your server does not prevent hotlinking - if you have cPanel, check your Hotlink Protection settings (under Security).

Zen Cart will NOT send images as attachments - they will need to be loaded directly from the server.

Thank you for your message.
So, I am using MS Expressions to get my source code from.
Below is a very basic peice of source code that i am using where the image is already on my hosting server and i am just pasting in the link in to my code.

<head>
<meta content="en-us" http-equiv="Content-Language">
<meta content="text/html; charset=utf-8" http-equiv="Content-Type" />
<title>Test image</title>
<style type="text/css">
.auto-style1 {
text-align: center;
}
</style>
</head>

<body>

<p>Test Email</p>
<p class="auto-style1">
<img alt="test image" height="1280" src="https://www.XXXx.com/email/MS/Mail-shot-1.png" width="1280"></p>

</body>

</html>

The above code is what I am using to send an email in zencart as source.

Hope that helps?

**carlwhat** · 8 Feb 2025, 08:45 PM

and what happens when in your browser you go here:

https://www.XXXx.com/email/MS/Mail-shot-1.png

**amebb** · 8 Feb 2025, 09:45 PM

Originally Posted by carlwhat

and what happens when in your browser you go here:

https://www.XXXx.com/email/MS/Mail-shot-1.png

I can see the image with no issues. So the issue is not really on the hosting server or the HTML source code that i am using.

**simon1066** · 8 Feb 2025, 10:06 PM

Is there anything in the source code of the received email that might give a clue?

**amebb** · 8 Feb 2025, 10:51 PM

Originally Posted by simon1066

Is there anything in the source code of the received email that might give a clue?

Not really.
I feel that there may be an issue on myside on my website that is causing issues in sending the complete email.
Sending text is not an issue at all. It is sending text with images etc.

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