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Lost all products and categories

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09 Aug 2013, 20:39
#1
cormond avatar

cormond

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Lost all products and categories

Today I went to add more products to a site and all the old categories and products were gone! They are also missing in the Admin program. A general error message is being displayed.

WARNING: An Error occurred, please refresh the page and try again.

Went to the debug file and there are a few dozen new problems starting earlier in the day.

Does anyone know if this is a common problem?

Does anyone know where I should start troubleshooting?

Thx

10 Aug 2013, 07:20
#2
rodg avatar

rodg

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Re: Lost all products and categories

cormond:

Does anyone know where I should start troubleshooting?

Reply to this message, scroll up and read the 'Posting tips', then reply by answering the questions.

Simply put, we need a lot more information.

A copy of the last few entries of your debug files will also be a great help.

Cheers
Rod

10 Aug 2013, 15:01
#3
cormond avatar

cormond

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Re: Lost all products and categories

RodG:

Reply to this message, scroll up and read the 'Posting tips', then reply by answering the questions.

Simply put, we need a lot more information.

A copy of the last few entries of your debug files will also be a great help.

Cheers
Rod

The issue seems to have resolved itself. This type of buggyness is disquieting. Thank you for your input

10 Aug 2013, 17:43
#4
picandnix avatar

picandnix

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Re: Lost all products and categories

cormond:

The issue seems to have resolved itself. This type of buggyness is disquieting. Thank you for your input

I don't think it's a bug as nobody else suffers from this, so for the guru's to help you find an answer to your problem it'll pay to answer RodG's question.

10 Aug 2013, 19:41
#5
ajeh avatar

ajeh

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Re: Lost all products and categories

I would vote for listen to RodG too as you should never get that warning and you should never have debug logs created unless you are working on some custom code and goofed or there are actual issues with your site ... leaning towards needing the answers to RodG's questions ... :lookaroun