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Not Recording customer orders

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15 Oct 2015, 16:05
#1
thomasl avatar

thomasl

New Zenner

Join Date:
Oct 2015
Location:
Denver
Posts:
1
Plugin Contributions:
0

Not Recording customer orders

When a customer purchases a product with a credit card that order is not recorded on the admin site of zen cart and no one receives the order confirmation . The only notification we are receiving that informs us that a purchase has been made is from authorize.net. However if a customer selects the purchase order payment type instead of a credit card we receive the order confirmation and the order is recorded in zen cart. Does anyone know how to resolve this issue?

15 Oct 2015, 21:13
#2
kobra avatar

kobra

Black Belt

Join Date:
Aug 2005
Location:
Arizona
Posts:
31,500
Plugin Contributions:
4

Re: Not Recording customer orders

Please provide the authorizenet module you are using - AIM or SIM

And additional information in the posting tips at the top when replying

20 Oct 2015, 17:48
#3
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
Posts:
63,513
Plugin Contributions:
177

Re: Not Recording customer orders

I recommend checking out all your settings on the Authorize.net end, following this FAQ article:
How to set up the Authorize.net SIM payment module