Image Handler 3 Support Thread (for ZC v1.3.9)

[DivaVocals]

We just upgraded a cart from 1.3.5 to 1.3.9. Old cart had IH2, new cart has IH2. There was a curious behavior where products would not display if the image associated was over 450k. This is still the case and I hope it's not related.

Customer went to load a 2MB image via IH to an existing product and the image did not compress. The result was that the full 2MB image loaded, thereby killing the product. It would not display within IH either.

Will installing IH3 likely take care of this?

PL

Without something to look at (like say a link to the sotre where the issue exists..) we'd all be guessing.. Now some folks think guessing answers is helpful.. I'd prefer to provide a little more accurate reply..

So to summarize.. Can't answer your question as I don't know what's wrong to begin with..

Now.. If I HAD to GUESS based on what I see and know, I'd say NO, IH3 isn't going to resolve your issue.. However, I can't see your store, I don't know WHICH IH2 version you are running, so this would be a GUESS..

[plumloopy]

Now.. If I HAD to GUESS based on what I see and know, I'd say NO, IH3 isn't going to resolve your issue.. However, I can't see your store, I don't know WHICH IH2 version you are running, so this would be a GUESS..

Understandable. Maybe I'll try it and see what happens.

I'm hoping the problem displaying large images not related, since if IH2/3 will work for me, it will workaround the issue. I have described the odd behavior but no one has any ideas. The database was thought to be corrupted but it is not.

PL

[nigelt74]

Understandable. Maybe I'll try it and see what happens.

I'm hoping the problem displaying large images not related, since if IH2/3 will work for me, it will workaround the issue. I have described the odd behavior but no one has any ideas. The database was thought to be corrupted but it is not.

PL

Its more likely to be a php timeout issue (possibly can be changed on the server) as 99.9999999% of images used for websites are no where near that size, so possibly the script may be timing out because it is taking so long (relatively speaking) to compress and resize the image.

See what the servers php timeout limit is, you can always try increasing it.

The only real solution is to explain to your customer, to optimise images (or save for web) before uploading them, once they get the hang of it it becomes second nature (to some of them, others well umm they're just a bit special)


edit------------------------------------------------------
Should have said as well

Are there any errors appearing in the /cache folder related to this

[beyre]

Maybe you guys can help.

Been using IH2 in all installs with no problems.

I started a site, www.aaglockshop.com, but am waiting for the client to provide product information to finish the site. IH2 works fine on this site. The site rests on my server. I am mentioning this site for example sake.

Then, I started another site for another client, as we are moving him from Volusion to Zencart and onto my server. The nameservers haven't been changed yet. But since everything else shows just fine, I can't see where that is the root of the problem.

This site had the same installs as the aforementioned site. I even took the individual product display template code from the glock shop and used it on this new site. So, essentially, the two sites were the same except for colors.

Here's just one product page for example:
http://174.121.38.162/~fordbare/inde...&products_id=3

From the beginning with IH2, this site's product images would not show. Thumbnails do show, but not the medium and large sizes.

- Yes, permissions are set appropriately.
- The three sizes of the image show in the IH3 admin section.
- I've been uploading the images the same way as I have every other Zencart store I've worked on/built.
- Even though when you try to view the properties of the images and it says the file isn't there, it is. [view thread mentioned below for screenshots]
- Yes, I've doubled and tripled checked all IH3 install files.

So, I thought perhaps upgrading to IH3 would do the trick. Still nada.

I tried to get help in the main forum, but no luck there:
http://www.zen-cart.com/forum/showthread.php?t=180390

I'm at a complete loss here.

[beyre]

Part 2 ...

Been adding more products today and this is the first product that has more than 1 image.

http://174.121.38.162/~fordbare/inde...roducts_id=149

Interesting how the 2nd image shows ... but not it's pop-up.

The mystery continues ...

[DivaVocals]

Image Handler is not managing your images.. It's pretty clear based on the links you've provided that your images are not being served up from the bmz_cache folder.. This means that for whatever reason IH3's primary functionality is not working..
This points to an installation issue.. Can't say where since I cannot see your store files.. suggest comparing your store files to the IH3 fileset and see if these are discrepancies in the files..

Maybe you guys can help.

Been using IH2 in all installs with no problems.

I started a site, www.aaglockshop.com, but am waiting for the client to provide product information to finish the site. IH2 works fine on this site. The site rests on my server. I am mentioning this site for example sake.

Then, I started another site for another client, as we are moving him from Volusion to Zencart and onto my server. The nameservers haven't been changed yet. But since everything else shows just fine, I can't see where that is the root of the problem.

This site had the same installs as the aforementioned site. I even took the individual product display template code from the glock shop and used it on this new site. So, essentially, the two sites were the same except for colors.

Here's just one product page for example:
http://174.121.38.162/~fordbare/index.php?main_page=product_info&cPath=1_16&products_id=3

From the beginning with IH2, this site's product images would not show. Thumbnails do show, but not the medium and large sizes.

- Yes, permissions are set appropriately.
- The three sizes of the image show in the IH3 admin section.
- I've been uploading the images the same way as I have every other Zencart store I've worked on/built.
- Even though when you try to view the properties of the images and it says the file isn't there, it is. [view thread mentioned below for screenshots]
- Yes, I've doubled and tripled checked all IH3 install files.

So, I thought perhaps upgrading to IH3 would do the trick. Still nada.

I tried to get help in the main forum, but no luck there:
http://www.zen-cart.com/forum/showthread.php?t=180390

I'm at a complete loss here.

Part 2 ...

Been adding more products today and this is the first product that has more than 1 image.

http://174.121.38.162/~fordbare/index.php?main_page=product_info&cPath=1_18&products_id=149

Interesting how the 2nd image shows ... but not it's pop-up.

The mystery continues ...

[DKunev]

OK guys ... two questions from me...

One is why am i getting these debugs in my cache folder:

[04-юни-2011 17:23:37] PHP Warning: imagejpeg() [<a href='function.imagejpeg'>function.imagejpeg</a>]: SAFE MODE Restriction in effect. The script whose uid is 1886 is not allowed to access /www/gadgetshop.bg/www/root/bmz_cache/8 owned by uid 501 in /www/gadgetshop.bg/www/root/includes/classes/bmz_image_handler.class.php on line 655
[04-юни-2011 17:23:37] PHP Warning: imagejpeg() [<a href='function.imagejpeg'>function.imagejpeg</a>]: Invalid filename in /www/gadgetshop.bg/www/root/includes/classes/bmz_image_handler.class.php on line 655


The other is... After installing IH3 Additional images started displaying in a column instead of a row... How do I fix that?

[DKunev]

OK guys ... two questions from me...

One is why am i getting these debugs in my cache folder:

[04-юни-2011 17:23:37] PHP Warning: imagejpeg() [<a href='function.imagejpeg'>function.imagejpeg</a>]: SAFE MODE Restriction in effect. The script whose uid is 1886 is not allowed to access /www/gadgetshop.bg/www/root/bmz_cache/8 owned by uid 501 in /www/gadgetshop.bg/www/root/includes/classes/bmz_image_handler.class.php on line 655
[04-юни-2011 17:23:37] PHP Warning: imagejpeg() [<a href='function.imagejpeg'>function.imagejpeg</a>]: Invalid filename in /www/gadgetshop.bg/www/root/includes/classes/bmz_image_handler.class.php on line 655


The other is... After installing IH3 Additional images started displaying in a column instead of a row... How do I fix that?

Problem number 1 resolved!

The problem consist in the ID that "owns the rights" for the subfolders in bmz_cache which are created by zen_cart...

The solution is: Just copy all the contents of bmz_cache to your computer ... delete the files on the server and upload the downloaded ones again! After that set the permisions to all folders and subfolders to 777

And you should be ok!





One more issue still stays for me! HELP NEEDED

My additional images position and look got messed up after installing IH3 ... They were appearing in a row next to my Main image

And now they are In a column?!?!

Please help!

[nigelt74]

From memory you were asking a while ago how to customise the appearance of the product info page? weren't you, Image handler does effect some of the files that make up that page so check that your changes haven't been overwritten and make sure you merge the files were necessary.

And always provide a link to your site, as we can only guess at the problem being able to see the actual page and underlying code makes problems easier to diagnose

edit--------------------------------------------------------------
what happens if you add

#productAdditionalImages {
clear: right;
margin-left: 310px;
}
to your style sheet

[DKunev]

The code you gave me fixed it!!!

I had the "clear: right" part ... the margin thing made it happen!

I'm a total stranger to css ... i gues i have too do some reading...


Thanks a lot!!!!