Image Handler 3 Support Thread (for ZC v1.3.9)

[infogate]

I think you sould follow the next important steps

1. Make a backup of your files and database (finally)

2. Make sure you have set all the files and folder permission right as suggested to the following thread

https://www.zen-cart.com/tutorials/index.php?article=9

3. Test your store with the default or classic template to make sure that the problem is related to the template you are using.

4. If you want to unistall the IH3 follow the instructions inreadme file as follows.

"In Admin > Tools >Image Handler3, click on "Remove Image Handler from database", then delete all Image Handler3files. (be sure to replace core Zen Cart files with the default Zen Cart versions of these files. You will need to make sure that any modifications required for other add-ons must be included in these replacement files.)"

5. After you ensure everything is back to normal....BACKUP EVERYTHING AND....

6. Start over :)

[infogate]

....and after a check to your site http://www.atelierjana.com/

Make sure you have set all the files and folder permission right as suggested inside the IH3 troubleshoot guide

"Make sure your custom template is active. (Admin > Tools > Template Selection)
Make sure Image Handler3 is installed. Admin > Tools > Image Handler3 > Admin. Set permissions in both your images and bmz_cache folders to 755 (eg: both of these folders need to have the same permissions. For some webhosts you may have to set these permissions to 777).

If Image Handler3 does not work or gives you errors:

Make sure all files are in correct location
Make sure you uploaded ALL the Image Handler3 files
Make sure the files are not corrupt from bad FTP transfers
Make sure your file merge edits are correct
MAKE SURE YOU RE-READ THE CONFIGURATION AND USAGE SECTIONS!!!
Make sure that there are no javascript conflicts (this last point has been largely addressed since Rev 7)
Make sure that your main product image files names DO NOT contain any special characters (non-alphanumeric characters such as / \ : ! @ # $ % ^ < > , [ ] { } & * ( ) + = ). Always use proper filenaming practices when naming your images - See this document as a reference: http://www.records.ncdcr.gov/erecords/filenaming_20080508_final.pdf\"

[DivaVocals]

yes.. yes.. and yes.. and like your signature says..

If everything else fails.... read the f@#$%ing manual :)

....and after a check to your site http://www.atelierjana.com/

Make sure you have set all the files and folder permission right as suggested inside the IH3 troubleshoot guide

"Make sure your custom template is active. (Admin > Tools > Template Selection)
Make sure Image Handler3 is installed. Admin > Tools > Image Handler3 > Admin. Set permissions in both your images and bmz_cache folders to 755 (eg: both of these folders need to have the same permissions. For some webhosts you may have to set these permissions to 777).

If Image Handler3 does not work or gives you errors:

Make sure all files are in correct location
Make sure you uploaded ALL the Image Handler3 files
Make sure the files are not corrupt from bad FTP transfers
Make sure your file merge edits are correct
MAKE SURE YOU RE-READ THE CONFIGURATION AND USAGE SECTIONS!!!
Make sure that there are no javascript conflicts (this last point has been largely addressed since Rev 7)
Make sure that your main product image files names DO NOT contain any special characters (non-alphanumeric characters such as / \ : ! @ # $ % ^ < > , [ ] { } & * ( ) + = ). Always use proper filenaming practices when naming your images - See this document as a reference: http://www.records.ncdcr.gov/erecords/filenaming_20080508_final.pdf\"

[new2u]

When the cached images are created is there a way to have it preserve the original file names rather than the randomly generated ones?

I would like to preserve these for seo purposes as well as including alt tags. Is there a way to do this?

[pekahk]

if I uninstall IH and delete and replace IH files by default zencart files ... I can still can see IM in TOOLS .. IMAGE HANDLER 3 ... Im tired now and depressed ..

[DivaVocals]

I don't know if you will be criticised Nick, but your post #676 saved me the trouble of deleting thousands (literally) entries from the cache folder every day.

Just caught this..

NO ONE would critic anyone providing useful information ever.. Niccol is an AWESOME resource..

[DivaVocals]

if I uninstall IH and delete and replace IH files by default zencart files ... I can still can see IM in TOOLS .. IMAGE HANDLER 3 ... Im tired now and depressed ..

Then you haven't fully uninstalled it or deleted all the files.. My suggestion to you at this point is 1 of 2 suggestions
1. Try the install again paying VERY close attention to the install instructions and the troubleshooting instructions in the readme file..

2. Consider hiring someone to do this install for you.

[pekahk]

thank you. I have deleted full list of core Zen Cart files that are affected by Image Handler by the manual. Do I have to delete / rename files that I uploaded to my shop ? I mean files in the directories: 1_Install_Files and 2_Required_Core_Edits. I tried it but my shop stopped working so I had to rename it back

[pekahk]

now I deleted only:
YOUR_ADMIN/includes/modules/category_product_listing.php
includes/modules/pages/popup_image/header_php.php
includes/modules/pages/popup_image_additional/header_php.php
includes/modules/YOUR_TEMPLATE/additional_images.php
includes/modules/YOUR_TEMPLATE/main_product_image.php
includes/templates/YOUR_TEMPLATE/popup_image_additional/tpl_main_page.php


but I can see IH in admin / TOOLS

[infogate]

thank you. I have deleted full list of core Zen Cart files that are affected by Image Handler by the manual. Do I have to delete / rename files that I uploaded to my shop ? I mean files in the directories: 1_Install_Files and 2_Required_Core_Edits. I tried it but my shop stopped working so I had to rename it back

I just ckecked and your store (http://www.atelierjana.com) seems to work normally now but without the IH3.

In case you insist on trying to use this module please backup your files and then start over.
It is a great module and personally made it work with out any problems to classic template just by following the "New Installation Instructions" to the included readme file.

I guess you have the power in your hands and the right tool to make it work.
We can only make suggestions cause you have a complete view of your store files and access to fix the problem.