Lissy:
I'm running v2.0.6 and I'm not getting any messages telling me how long I have left.
This was added in 2.0.8
Lissy:
I notice, though, that there's a message at the top telling me there's a version 2.0.8, so maybe I need to upgrade some more.
Correct.
Lissy:
Another install I have which I still need to update there's no messages at all.
This would probably be a V1.x.x installation.
Lissy:
I appreciate the reasons why you have chosen to make this a paid service, and will look into it myself, but there must be STACKS of people out there with this module installed who have no idea what's going on.
I don't know about "Stacks" - but yes, I am quite aware that there will be a number of people that will be caught out by the recent changes.
Lissy:
I know I don't go into my ZC store every day to check the postage quotes are working!
Which is why I have given two months free access... which I consider to be more than reasonable. Any merchant that doesn't routinely check all site functionality at least once a month is simply asking for trouble anyway.
Lissy:
I guess my point is - if your client base don't know what's happening, you're going to miss out on a lot of potential clients. I'm one,
Correction... you WERE one, you aren't any longer ... :-)
Lissy:
and yet looking at this thread it doesn't seem that many people make it to this forum.
This may well be true too - But what are the other options?
Lissy:
How many more don't even know they have a problem at this stage, or won't think to come here if they do?
A certain number of your clients will be professional developers who keep their finger on the pulse, but there most also be plenty of novices like me who only run one or two sites and aren't exactly tech savvy and up to date with every change.
This is one of the problems with the current methology - There is no easy way for me as a developer to communicate important changes to all users.
I started to address this issue almost two years ago with the release of V2.x.x, which as you have noticed, gives feedback as to when updates are available. Those that follow the upgrade path will be/are kept up to date with new changes.
However, some people are still using V1.x.x (and even the no longer working "AustPost" module). I have no means of contacting them, and I suspect most of those stores have long been deserted anyway. Either way, how far back in time am I expected to go in order to cater to those completely out of touch?
Lissy:
I don't have any idea how you could make the changes known to current customers,
At least this won't be an issue in the future... Not only will the current V2.x.x version control system keep users informed of any upgrades (when they access the module), the registration system will also provide a means to contact merchants via email about any updates.
A number of people have already asked for and/or suggested some kind of registration system for the sole purpose of keeping them updated, so this entire change has really just been a natural progression.
Lissy:
but it would be a shame if you don't because lots of people will be unaware
It is only a matter of time before they do become aware. It may come as a bit of a surprise to some, but I still feel I have done all I be reasonably expected to do.
Lissy:
and you'll miss out on converting them to paying customers. But then again if you're okay with that, that's your choice!
Well, yes, I am OK with it. At the moment I am pretty much single handledly supporting hundreds of users and getting pretty much nothing in return. I'm sure I'll be much happier with just a few paying customers to support, and I'd be a fool to expect to get rich out of this - All I'm aiming for is a little financial aid to help offset some of the time and effort involved.
If I happen to miss out on one or two possibly paying customers that haven't updated their store in the last two years then I'm probably on a good thing. :-)
Lissy:
And people who find out by accident down the track are possibly going to be very ticked off that their store has been dysfunctional for quite a while without any warning.
I agree entirely .... but I think that is something I can live with. Besides, they probably wouldn't be any more ticked off than some others that ARE aware of the impending changes.
I can't please everyone, and I quite possibly haven't pleased anyone, but that doesn't change the fact that support does cost time (and money). In the early days people were appreciative of the acheivements made, these days, people expect it to be their right to get free service and free support, to the extent where they'll often get abusive if they don't get it. I don't want or need that any longer. ,
It really won't bother me if no one registers or supports the service because I really won't be any worse of than I am now. How could I be?
Cheers
Rod
ps. A few people have already updated their registration, so 'no one' is a bit of an exaggeration..