Edit Orders v4.0 Support Thread

Trademagic:

After getting edit orders functioning again, I am noticing I do not have a dropdown on adding additional orders for priced by attributes items. ...
The most common cause of the attribute selection dropdown not appearing is pre-existing damage to your Zen Cart installation (in particular some of the settings for attributes). See this post for more details.

Edit Orders 4.1.3
Focus areas for version 4.1.3: additional safety checks, automated repair of common database issues, logging of relevant information to aid troubleshooting, improved attribute and order total line handling, and easing the general use of Edit Orders.

What's New?
Please refer to the readme included in the distribution zip archive for the full list of changes. Some notable changes include: automatic repair of damaged configuration entries related to attributes, better handling of deleted products, an (optional) Order Total Module allowing administrative users to discount an order, retention of "uploaded file" attributes when updating an order, a "mock" shopping cart to ease the use of Order Total modules ignorant of the $order variable, following the configured Zen Cart "stock" rules for incrementing and decrementing product stock levels, and support for Zen Cart 1.5.2 RC2.

lhungil:

Edit Orders 4.1.3
Focus areas for version 4.1.3: additional safety checks, automated repair of common database issues, logging of relevant information to aid troubleshooting, improved attribute and order total line handling, and easing the general use of Edit Orders.

What's New?
Please refer to the readme included in the distribution zip archive for the full list of changes. Some notable changes include: automatic repair of damaged configuration entries related to attributes, better handling of deleted products, an (optional) Order Total Module allowing administrative users to discount an order, retention of "uploaded file" attributes when updating an order, a "mock" shopping cart to ease the use of Order Total modules ignorant of the $order variable, following the configured Zen Cart "stock" rules for incrementing and decrementing product stock levels, and support for Zen Cart 1.5.2 RC2.

Firstly many thanks to both of you DivaVocals & lhungil for this very useful plugin. You have done a great job!

I had toyed with the idea of installing this tool for a while and finally found the time to do it on the weekend. It came to immediate use when one of my suppliers could not provide the full quantity I had ordered. EO to the rescue: update the qty and issue a new invoice - no probs at all.

As for EO v4.1.3, has been submitted yet?

Cheers / Frank

frank18:

... I had toyed with the idea of installing this tool for a while and finally found the time to do it on the weekend. It came to immediate use when one of my suppliers could not provide the full quantity I had ordered. EO to the rescue: update the qty and issue a new invoice - no probs at all. ...
Thank You for the kind words. It's nowhere near perfect, but glad you found it useful.

And a great big thank you to all the contributors and beta test team!
Without these individuals Edit Orders would not function half as well as it does. They volunteer their valuable time to throw this module at different environments with different modifications... And see if it sticks (or just shatters into many pieces). Their contributions, testing, and debugging contributes directly to the quality of Edit Orders.

frank18:

Firstly many thanks to both of you DivaVocals & lhungil for this very useful plugin. You have done a great job!

I had toyed with the idea of installing this tool for a while and finally found the time to do it on the weekend. It came to immediate use when one of my suppliers could not provide the full quantity I had ordered. EO to the rescue: update the qty and issue a new invoice - no probs at all.

As for EO v4.1.3, has been submitted yet?

Cheers / Frank

All the credit really goes to lhungil.. I am just the comedy relief around here.. :laugh:

frank18 suggested I post my question in the "Edit Orders" thread, I hope this is the right one. :) If not please point me in another direction.

My original post:

ifss:

Hi there,
Is there a way to add the User information to the Order Edit timestamp when an order is manually updated?

Date Added | Customer Notified | Status | Comments | User

This way we can easily track the logged in Admin that has made adjustments to the orders.

Thank you.

:)

Basically I have 2 admins that run the store, but I'm also looking at creating a superuser to run support enquiries (lost orders through Paymate is one of the reasons for this), I want to make sure that the user has their login name attached to the order update. It doesn't have to show to the customer, I just want to be able to see who edited the order. :)

Cheers ...

ifss:

frank18 suggested I post my question in the "Edit Orders" thread, I hope this is the right one. :) If not please point me in another direction.

My original post:

Basically I have 2 admins that run the store, but I'm also looking at creating a superuser to run support enquiries (lost orders through Paymate is one of the reasons for this), I want to make sure that the user has their login name attached to the order update. It doesn't have to show to the customer, I just want to be able to see who edited the order. :)

Cheers ...

While not against the thought of consolidating information, isn't the change affected by the logged in admin individual captured in the admin activity log?

ifss:

frank18 suggested I post my question in the "Edit Orders" thread, I hope this is the right one. :) If not please point me in another direction.

My original post:

Basically I have 2 admins that run the store, but I'm also looking at creating a superuser to run support enquiries (lost orders through Paymate is one of the reasons for this), I want to make sure that the user has their login name attached to the order update. It doesn't have to show to the customer, I just want to be able to see who edited the order. :)

Cheers ...
You could check out this post (http://www.zen-cart.com/showthread.php?209162-Add-admin_id-field-to-orders_status_history-table) where I've got such an interface proposed. I use that interface in a couple of the plugins I've submitted, like SNAP Affiliates.

If you only want the "Updated by" feature, you could download SNAP and just use the files that start with "osh_" and the update to the admin /orders.php.

Thank you lat9, that sounds exactly what I need. :)
Being able to see who did what to an order is important to me.

I will take my questions over to that thread when I've had a chance to read more on it.

In the meantime, if I add your option to my store and use the Edit Orders plugin, when I create an order using Edit Orders, will that reflect in the order_status update? Are these 2 plugins compatible for data sharing? It would be good to see that an Admin created the order using the Edit Orders, so it can be followed up if a customer has an issue.

Cheers :D

ifss:

In the meantime, if I add your option to my store and use the Edit Orders plugin, when I create an order using Edit Orders, will that reflect in the order_status update? Are these 2 plugins compatible for data sharing? It would be good to see that an Admin created the order using the Edit Orders, so it can be followed up if a customer has an issue.

Cheers :D
There's a code-merge required for Edit Orders to make use of the "updated by" field. I'm pretty sure that I've got that merge somewhere for the most recent version of edit orders ...

keep in mind by default the order history table is only updated when an admin user actually adds a comment or changes the status.

You will probably want to "coach" your users on always adding relevant comments when editting an order - they can use the "private" flag to have comments not vivble to the customer if needed.

lhungil:

keep in mind by default the order history table is only updated when an admin user actually adds a comment or changes the status.

You will probably want to "coach" your users on always adding relevant comments when editting an order - they can use the "private" flag to have comments not vivble to the customer if needed.

This was going to be my suggestion.. Besides that from a purely administrative process POV, you would want this information anyway so that you have a complete order history.. Suggest that the admin comments entry should be part of your order editing process..

lat9:

There's a code-merge required for Edit Orders to make use of the "updated by" field. I'm pretty sure that I've got that merge somewhere for the most recent version of edit orders ...
If you have that information to hand that would be terrific, thank you :)

lhungil:

keep in mind by default the order history table is only updated when an admin user actually adds a comment or changes the status.

You will probably want to "coach" your users on always adding relevant comments when editting an order - they can use the "private" flag to have comments not vivble to the customer if needed.

DivaVocals:

This was going to be my suggestion.. Besides that from a purely administrative process POV, you would want this information anyway so that you have a complete order history.. Suggest that the admin comments entry should be part of your order editing process..

Completely agree, I make a habit of it and make sure I "stamp" my comments, but when you're modding 10+ orders a time, or you've got someone new doing it the process can get away from you. I think it makes perfect sense that the system come with that sort of "stamp" already programmed, on all of the programs and systems I've worked on there has always been a user stamp when something is changed. Whilst we're only small, and not big like the Companies I have worked for, I still think it immensely important that these records are kept up correctly, including a user stamp.

ifss:

If you have that information to hand that would be terrific, thank you :)
Attached is a merger of the "Orders Status History - Updated By" files and the edit_orders.php and orders.php (both in the /YOUR_ADMIN directory) files from the Edit Orders plugin's v4.1.3 release.

Attachment #13713

Edit Orders 4.1.4
This release includes updated installation code to better operate in some server configurations and with some 3rd party alterations to the Zen Cart admin interface. Updated core files from "Plugin Manager" 0.5 RC2 have been included.

The specific item addressed: when configuring Edit Order options, the dropdown menu's may not appear. While this is the only change from version 4.1.3, it is recommended to update to the latest version to mitigate any potential problems in the future when upgrading to a new version of Zen Cart.

Is there a list of core files to update or do I need to do a full install if upgrading from a previous version. I'm asking because if there are core files that were not updated in this newer version I would like not to spend time comparing them. I have a ton of modifications and combing through each one becomes tedious. The readme didn't really give any useful information on upgrades that I saw.

lhungil:

The specific item addressed: when configuring Edit Order options, the dropdown menu's may not appear. While this is the only change from version 4.1.3, it is recommended to update to the latest version to mitigate any potential problems in the future when upgrading to a new version of Zen Cart.
It's a minor change..

southshorepizza:

Is there a list of core files to update or do I need to do a full install if upgrading from a previous version. I'm asking because if there are core files that were not updated in this newer version I would like not to spend time comparing them. I have a ton of modifications and combing through each one becomes tedious. The readme didn't really give any useful information on upgrades that I saw.
Easiest way to identify what files changed is to compare the v4.1.3 to v4.1.4 filesets.. the list of changed files will be very obvious.. A comparison tool like Beyond Compare does folder or zip file comparisons which will allow you to see at a glance what changed between the two versions.. WinMerge has a similar folder comparison feature (http://manual.winmerge.org/Compare_dirs.html)

While waiting for the reply. I used beyond compare to check the core files against mine. I have fast easy checkout installed. So I left anything that said cowoa alone. I think there was only 5 lines or so. Then used filezilla to upload to site. I was able to click edit order and view the edit order page. However if I changed anything and clicked update I would get the following page your_admin/edit_orders.php?origin=index&page=1&oID=18905&action=update_order
WARNING: An Error occurred, please refresh the page and try again.

So I looked in my logs file and my last entry was on January 9th.

So I deleted my admin folder and uploaded my backup via filezilla. Old edit order worked fine again. So I filezilla all the files up as they came no modifications and I get the same error. So I went into my cpanel and manually uploaded the original files one at a time. I still get the same error. At this point I have uploaded each file through my cpanel 3 times. Each file prompts me to overwrite the previous version. So they are all there and in the correct place.

Any ideas how to hunt this down or if fast easy checkout is the culprit? From what I can see they only share the order.php file. So if there is a merge issue it would be there. However my knowledge of merging is very limited.

Thank you to anyone who can help. The new version looks awesome. Just wish I could get it working!

southshorepizza:

... if I changed anything and clicked update I would get the following page your_admin/edit_orders.php?origin=index&page=1&oID=18905&action=update_order
WARNING: An Error occurred, please refresh the page and try again. ...
Usually this means either:

1. Something was not installed correctly (missed file or merge).
2. You have a 3rd party Order Total module not supporting being loaded from the admin.

What version of Zen Cart is installed?
What was the previously installed version of Edit Orders?
What version of Edit Orders are you trying to install (4.1.4 had not been approved yet)?
What messages did you receive during installation?
What is in the Zen Cart debug logs (and php / server error logs)?
Can you enable TRACE debug in the Edit Orders configuration menu and attach the log?

southshorepizza:

Is there a list of core files to update or do I need to do a full install if upgrading from a previous version. ...
Yes, every single file in the folder "1_modified_core_files". This is answered in the readme.

southshorepizza:

... I'm asking because if there are core files that were not updated in this newer version I would like not to spend time comparing them. ...
Depending on what version you are coming from the answer will be different. As mentioned the best way to find out is to compare the files from the version you previously had installed with the ones from the version you are trying to install.

But in the long run it is usually easier to just do a comparison directly between the files in "1_modified_core_files" and your installation. The "/admin/orders.php" file includes lines which indicate where changes were made specifically for "Edit Orders".

southshorepizza:

... The readme didn't really give any useful information on upgrades that I saw.
The readme has an entire section on how to install / upgrade this module. Edit Orders 4.1.x includes code to upgrade an existing 4.x installation when running the installation. There are no "special" instructions because there is nothing "special" one needs to do differently. Just the usual merge files, upload files, run the installer.