Ok,
I installed and used this module and things were going fine until i had a customer order an item that was backordered.
FYI, for anyone using google checkout this is a must!!!
There are 2 options for processing payments.
- Authorize payment--this makes sure the funds are there (google does not tell you, but this is their recommended method)
- Authorize and charge--this makes sure the funds are there and charges them the amount.
I set up mine for the second. Again, they did not make any warnings except for the pages of policies etc they have that I didnt fully read. ( so thats my fault)
I had a customer order an item that ended up not being available at the time of purchase. I notified the customer that at this time i could not ship their item, and they were fine with that stating it was a Christmas gift. Well, GC does not have any options "at this time" to select a different status other than: Charge or ship !
So since I didnt actually ship the item, i didnt change the status. Without giving me a chance to explain, refund the money, or anything...they closed my account over night. I awoke to a email stating your account is closed, find another company to process payments. I tried sending the documents to apply for reinstatement.
But they said, "Unfortunately, based on our review of your submitted documents we are unable to reactivate your account. Your Google Checkout account will remain closed.
Please note, this decision is final.
In addition, as stated in section 2b of our Program Policies we require that orders be fulfilled within 24 hours of capturing funds. Google Checkout is not currently optimized to hold funds for back ordered items.
this was their email back to me after i submitted my docs.
I liked their methods of only paying for when its used. I cannot find another company like them. If anyone knows one please let me know.
Google may have stated this all in their policy section, but terminating an account without at bare minimum 24hr notice is bad business. I recommend that anyone who still uses them to take notice of this.