Where are my categories and products?

I'm in the process of upgrading from 1.3.0.2 to the latest version of 1.3.7.1. I followed the instructions to the letter...imported my old database and upgraded it...but my 70+ categories and my 1,700+ products are nowhere to been seen (either on the site or via admin). In addition, the demo products and categories show up eventhough I specified NOT to install them.

I tried to upgrade to the latest version a few months ago and ran into the same problem. Nobody was able to help me then and I finally gave up on the upgrade. I hope somebody can help this time...I don't want to be stuck with version 1.3.0.2 forever.

I did check to make sure all new files were properly uploaded to my website server since that seemed to be the problem with another person who couldn't see their categories or products.

I do wish that future upgrades would be easier to accomplish...I dread upgrades with ZenCart!

1. Can you get into phpMyAdmin from your webmaster panel and check the contents of the database?

2. Check the config files and make sure they're pointing to the correct database.

Reply to Mary Ellen:

1. Can you get into phpMyAdmin from your webmaster panel and check the contents of the database?

I checked contents of db...everything that's supposed to be in the db is there.

2. Check the config files and make sure they're pointing to the correct database.

I checked both config files and they are both pointing to the correct db.

I had this same issue several months ago when I tried to upgrade, which is why I gave up on upgrading at that time.

I really, really want to get my site upgraded to the latest version. I can't believe that I'm the only one who has ever had this problem. Please help.

Also, why are all the demo products and categories showing up when I specifically indicated NOT to install them during the install process?

The categories and products in the new version located here:

https://www.learningbydvd.com/store1371

should be the same as found on the current live site here:

https://www.learningbydvd.com

This is really hard to diagnose. I haven't had a problem with doing this and I've done it multiple times. Without being able to "get inside", I'm not sure I can help you. I already gave you my best guesses. :blink: :(