Image Handler 2 (for ZC v1.3.8 ONLY) Support

Rabbcon:

I guess our post doesn't show urgency. However, it is an EMERGENCY. We have some products that don't even come up once you click on them. Example---->**Customize Lace Locs--->GiGi **(The URL is in the signature.)
Does anyone have a clue as to what the problem could be? It was working fine before but stopped worked.

The only change we have made is that the person responsible for uploading images found a shortcut. They started uploading only 1 image through IMH2 and then renamed all other images to the IMH2 naming pattern then uploaded them through the server via FTP. I do not know if there is a process that each and every picture has to go through by uploading every picture manually. This is the only change. We have not installed any new add ons (modules). We have not modified the stylesheet, etc.

PLEASE HELP! Thanks!

For the sake of needing to have a functioning working site we have uninstalled IMH2 to work on it on a dummy database so...if you click on the link I provided in the quote above it will appear to work fine ONLY because IMH2 has been uninstalled.

We still need assistance regarding this problem. We have been working on this for a few days now and are no closer to solving it.

Rabbcon:

I guess our post doesn't show urgency. However, it is an EMERGENCY. We have some products that don't even come up once you click on them. Example---->**Customize Lace Locs--->GiGi **(The URL is in the signature.)
Does anyone have a clue as to what the problem could be? It was working fine before but stopped worked.

The only change we have made is that the person responsible for uploading images found a shortcut. They started uploading only 1 image through IMH2 and then renamed all other images to the IMH2 naming pattern then uploaded them through the server via FTP. I do not know if there is a process that each and every picture has to go through by uploading every picture manually. This is the only change. We have not installed any new add ons (modules). We have not modified the stylesheet, etc.

PLEASE HELP! Thanks!

Have no idea what is wrong but we can try to troubleshoot.
Also I'm confused a little. In one post you said it stop working after a upgrade and this post you said there was no changes made. If there was an upgrade what was upgraded?
Have you check with your host and see if they made any changes?
Another thing is the size of images files. What are the image file size of the problem product?

M

The only change we have made is that the person responsible for uploading images found a shortcut. They started uploading only 1 image through IMH2 and then renamed all other images to the IMH2 naming pattern then uploaded them through the server via FTP. I do not know if there is a process that each and every picture has to go through by uploading every picture manually. This is the only change. We have not installed any new add ons (modules). We have not modified the stylesheet, etc.

well Iam not an expert in Zencart at all, less in IH2, but I am confused, because in IH you dont have to upload any images through FTP...
If you want to add images you do it via IH and you dont even have to rename anything, because IH does this for you.
Just an idea which may cause the problem, but I am not sure whether I understood you right.

Hope this helps.

Regards,
kruna

The upgrade was done for image handler new version

The way the ftp upload was done is this way.
Image handler was used to create one image reference in database
So for eg: first image name is image.jpeg and uploaded using image handler.

Then consequent images are named image_01.jpeg, image_02.jpeg and uploaded through ftp rather than image handler. This was easier way since image handler will create cache based on consecutive file names

Now the issue is links are disappearing when image handler is on. When we create a new product and add an image the category the product is in disappears. When i delete the image or disable image handler the links appear again.

When the links disappear I get a page not found error.

Now image handler is uninstalled on our site. So the images are not resized and takes a long time to load.

Thanks

Rabbcon:

PLEASE HELP! Thanks!

What is the image size your uploading?
Is this just happening on just 1 product?
Have you check your server error logs?

M

Each image is around 700x700 px . Average sizes are 130 KB.

The server error log says this

HP: Error parsing /ll/public_html/php.ini on line 1
PHP: Error parsing /ll/public_html/php.ini on line 1
PHP: Error parsing /ll/public_html/php.ini on line 1
PHP: Error parsing /ll/public_html/php.ini on line 1
PHP: Error parsing /ll/public_html/php.ini on line 1
[Wed Nov 7 23:36:23 2007] [error] File does not exist: /ll/public_html/index.php_files/spacer.gif
PHP: Error parsing /ll/public_html/php.ini on line 1

Not sure any of these errors correspond to the image handler issue.

Thanks

Kruna:

well Iam not an expert in Zencart at all, less in IH2, but I am confused, because in IH you dont have to upload any images through FTP...
If you want to add images you do it via IH and you dont even have to rename anything, because IH does this for you.
Just an idea which may cause the problem, but I am not sure whether I understood you right.

Hope this helps.

Regards,
kruna

You don't have to use IH to upload any images along as you use the correct naming scheme. You can upload using ftp.

M

Rabbcon:

Each image is around 700x700 px . Average sizes are 130 KB.

The server error log says this

HP: Error parsing /ll/public_html/php.ini on line 1
PHP: Error parsing /ll/public_html/php.ini on line 1
PHP: Error parsing /ll/public_html/php.ini on line 1
PHP: Error parsing /ll/public_html/php.ini on line 1
PHP: Error parsing /ll/public_html/php.ini on line 1
[Wed Nov 7 23:36:23 2007] [error] File does not exist: /ll/public_html/index.php_files/spacer.gif
PHP: Error parsing /ll/public_html/php.ini on line 1

Not sure any of these errors correspond to the image handler issue.

Thanks

This the errors you get when IH is on?

tophand:

Have no idea what is wrong but we can try to troubleshoot.
Also I'm confused a little. In one post you said it stop working after a upgrade and this post you said there was no changes made. If there was an upgrade what was upgraded?
Have you check with your host and see if they made any changes?
Another thing is the size of images files. What are the image file size of the problem product?

M

The upgrade was for image handler 2 oct 21st upgrade. The host hasn't made any changes. The lightbox was updated after.
image sizes are 700 x700 px around 130kb. There are a few products and few categories disappearing giving page not found error

tophand:

This the errors you get when IH is on?

Hi.
My apologizes. That were errors after the image handler errors

These are the image handler errors with it turned on.

PHP: Error parsing /ll/public_html/php.ini on line 1
[Thu Nov 8 00:01:01 2007] [error] Premature end of script headers: /ll/public_html/index.php
PHP: Error parsing /ll/public_html/php.ini on line 1
PHP: Error parsing /ll/public_html/php.ini on line 1
PHP: Error parsing /ll/public_html/php.ini on line 1
[Thu Nov 8 00:00:32 2007] [error]Premature end of script headers: /ll/public_html/index.php
PHP: Error parsing /ll/public_html/php.ini on line 1

Rabbcon:

Hi.
My apologizes. That were errors after the image handler errors

These are the image handler errors with it turned on.

PHP: Error parsing /ll/public_html/php.ini on line 1
[Thu Nov 8 00:01:01 2007] [error] Premature end of script headers: /ll/public_html/index.php
PHP: Error parsing /ll/public_html/php.ini on line 1
PHP: Error parsing /ll/public_html/php.ini on line 1
PHP: Error parsing /ll/public_html/php.ini on line 1
[Thu Nov 8 00:00:32 2007] [error]Premature end of script headers: /ll/public_html/index.php
PHP: Error parsing /ll/public_html/php.ini on line 1

Fixed issue.Thank you tophand for the hint for server error. thanks to all others for the debugging tips.

The issue was php.ini inside public_html. the code was created to reduce time out issue on old server. This script seems to create the server error and not create links. somehow the script error interferes with image handler generation. Not sure what.

Thanks

Rabbcon:

Hi.
My apologizes. That were errors after the image handler errors

These are the image handler errors with it turned on.

PHP: Error parsing /ll/public_html/php.ini on line 1
[Thu Nov 8 00:01:01 2007] [error] Premature end of script headers: /ll/public_html/index.php
PHP: Error parsing /ll/public_html/php.ini on line 1
PHP: Error parsing /ll/public_html/php.ini on line 1
PHP: Error parsing /ll/public_html/php.ini on line 1
[Thu Nov 8 00:00:32 2007] [error]Premature end of script headers: /ll/public_html/index.php
PHP: Error parsing /ll/public_html/php.ini on line 1

This could be the problem:
[error]Premature end of script headers: /ll/public_html/index.php
I'm still learning all this so I not sure where to start.
Thinking that 1 of the php files has been damage or has a extra space.
Might be a good idea to post in the General Question forum.
Include the 2 error logs that you post here(label the 1 with IH on).
Might get faster help.

M

Hi,

I have this problem as well on the newest Cherry Zen template - tried this fix and the modification to bmz_image_handler.class.php per the template author's suggestion in another post.

Is there anything else I can try? This is perplexing.

My site is at www.pcgoddess.biz. Thanks!

prosam:

I have a weird issue with zooming that I'm not sure if it's been covered. I searched but there are so many pages, anyway...

In FireFox 2.0 and IE7 when the zoom kicks in, it moves the whole page down and places the image at the upper left corner of the page.

see here: lifesubstance.com/shop/index.php?main_page=index&cPath=3

Thanks,

Sammy

EDIT: Found the solution.
I'm using a custom template, so I needed to copy the stylesheet from /includes/templates/template_default/css into my custom template's css folder. So if you have this problem copy the CSS and Popup Additional folders into your custom template

pcgoddess:

Hi,

I have this problem as well on the newest Cherry Zen template - tried this fix and the modification to bmz_image_handler.class.php per the template author's suggestion in another post.

Is there anything else I can try? This is perplexing.

My site is at www.pcgoddess.biz. Thanks!

Need to patch jscript_imagehover.js
I attached the patched file.

M

tophand:

Need to patch jscript_imagehover.js
I attached the patched file.

MAwesome - thank you. Does it go to this path:

/includes/templates/template_default/jscript

I think I am missing something, because I uploaded the JS file there and still have the issue.

Thanks so much for your help,
Mary

pcgoddess:

Awesome - thank you. Does it go to this path:

/includes/templates/template_default/jscript

I think I am missing something, because I uploaded the JS file there and still have the issue.

Thanks so much for your help,
Mary

Hi Mary,

The file goes here: /includes/templates/YOUR_TEMPLATE/jscript/

I had all those problems too (smile).

Hope this helps

crabdance:

Hi Mary,

The file goes here: /includes/templates/YOUR_TEMPLATE/jscript/
I had all those problems too (smile).
Hope this helps

Hi cd,

Well, here's the scoop. I have 4 folders in /includes/templates (permissions of 755): cherry_zen, classic, template_custom and template_default. I copied the jscript folder and the popup_image_additional folder from template_default to cherry_zen and template custom - no avail. Any other ideas?

Thanks,
Mary

pcgoddess:

Hi cd,

Well, here's the scoop. I have 4 folders in /includes/templates (permissions of 755): cherry_zen, classic, template_custom and template_default. I copied the jscript folder and the popup_image_additional folder from template_default to cherry_zen and template custom - no avail. Any other ideas?

Thanks,
Mary

Your missing the file, style_imagehover.css

Need to put it here:
includes/templates/cherry_zen/css

M

tophand:

Your missing the file, style_imagehover.css

Need to put it here:
includes/templates/cherry_zen/css

MThat did it TH! :clap::clap:

Thanks to all of you and your support....much appreciated.

Mary

pcgoddess:

That did it TH! :clap::clap:

Thanks to all of you and your support....much appreciated.

Mary

YEA!!!!!!! :onfire: