Edit Orders v4.0 Support Thread

ShopVille:

This is how i'm set up it keeps the line formatting in the order, however when editing it displays as one line
This is working for me in a stock Zen Cart installation + Edit Orders + Demo Data. Need to figure out what is different on your site...

I seem to remember one of your sites having issues with a corrupted DB in the past; specifically related to product attributes, option names, and option values. Could still be some leftover issues?

Can you verify the current version of Zen Cart on the site? Upgrade path used if any? PHP version? Third party modules? Other modifications? Debug logs? Current attribute related settings (configuration, option name, and priduct attribute)?

Have you tried creating a new product + option name + assigning the attribute + creating a dummy order + add product (no template / front end modifications involved)?

Regardless of how it is configured edit orders will display in one line

Both in simple attributes editor and advanced,
Do you get multiple lines for the attribute when editing an order?

ShopVille:

Regardless of how it is configured edit orders will display in one line ... Both in simple attributes editor and advanced ...
Edit Orders 4.1.x does not have a "simple attribute" or "advanced attribute" editor. Sounds like perhaps you have Edit Orders 4.0.x (or older) installed... Versions of Edit Orders other than 4.1.x are no longer supported (and can actually cause issues and break things in Zen Cart 1.5.1+).

As noted above, entering multiple lines of text in Edit Orders 4.1.3+ under Zen Cart 1.5.1+ is working correctly in my test environments. Perhaps it is time to upgrade?

NOTE: There are a few minor known bugs in the current release of Edit Orders 4.1 affecting a limited number of configurations / stores. Fixes / workarounds have been posted earlier in this support thread for known bugs. A new version of Edit Orders (including fixes for known issues) is currently in development. There is no ETA for the next release at this time.

Hi Guys,

I'm having some problems, After i edit an order and update, it goes to a blank page.

There are no errors nothing on the page and when i go back to check the order, its updated.

I check the logs folder, no logs are there.

I enable the includes/local/configure.php also no error.

If i were to just update a comment without going into edit it works fine.

I suspect it has something to do with edit_orders.php or edit_orders_functions.php

Can anyone tell me what else can i try to resolve this problem?

Btw, i'm using zencart 1.5.3 edit orders 4.1.4

A blank page implies that a debug-log file was created in your /logs directory that will identify the source of the error. If you post the log file here, make sure that you xxx-out your admin folder's name!

lat9:

A blank page implies that a debug-log file was created in your /logs directory that will identify the source of the error. If you post the log file here, make sure that you xxx-out your admin folder's name!

PHP Fatal error: 1054:Unknown column 'p.products_quantity' in 'field list' :: SELECT p.products_quantity FROM products WHERE p.products_id = '1121' in /home/wildstee/public_html/includes/classes/db/mysql/query_factory.php on line 120

Edit Orders 4.1.4 Mod refers to p.products so I reloaded it but I continue to get this error when clicking the "Update" button from Edit Orders.
What I don't understand is the columns in the database are not labeled as "p." so I don't understand how Edit orders is using this.

I have had all this setup for some time. I recently had issues with a group pricing mod, which I got straightened out, but since that this issue has occurred. I know I have to do some searching but was just hoping someone might have some insight that would assist me.

Thank You

Took some digging but I finally found this post in the forum if anyone else has this issue and needs to fix it.
http://www.zen-cart.com/showthread.php?200407-Edit-Orders-v4-0-Support-Thread/page45

Hi wsworx,

Your solution worked for me......

http://www.zen-cart.com/showthread.php?95021-Reward-Points-Module-Live-Release-now-available&p=1225423#post1225423

The problem is caused by reward point module.....

BTW, I do not fin any logs under my /logs folder, any idea why?

Previously when i'm having problems with shipping module the logs did show up but now there isn't any log.......

After installing this plugin to my 1.5.3 installation I could add products to an existing order; however, I could not edit prices of products or shipping and I could not add a gift cert or many any other changes to the existing order. Further after installation I was no longer able to issue refunds through zen cart. Had to uninstall. It created for more issues that it solved.

catsma_97504:

After installing this plugin to my 1.5.3 installation I could add products to an existing order; however, I could not edit prices of products or shipping and I could not add a gift cert or many any other changes to the existing order. Further after installation I was no longer able to issue refunds through zen cart. Had to uninstall. It created for more issues that it solved.
not sure if you are looking for help or just wanted to vent..:shocking:

That said I will say this, your problems seem UNIQUE to your store (otherwise MANY others would have reported the very SAME issues). The issue is likely something within your unique setup.. The WHOLE PURPOSE of edit orders is to add the ability to EDIT orders.. If you could not EDIT PRICES or SHIPPING then I'd say that something was very wrong with either your installing or usage of this module.. However given that you've now removed it it's IMPOSSIBLE to say what the UNIQUE issue you are having is.. (again it's not clear if you REALLY want help or if you were simply passing through to vent..)

DivaVocals:

not sure if you are looking for help or just wanted to vent..:shocking:

That said I will say this, your problems seem UNIQUE to your store (otherwise MANY others would have reported the very SAME issues). The issue is likely something within your unique setup.. The WHOLE PURPOSE of edit orders is to add the ability to EDIT orders.. If you could not EDIT PRICES or SHIPPING then I'd say that something was very wrong with either your installing or usage of this module.. However given that you've now removed it it's IMPOSSIBLE to say what the UNIQUE issue you are having is.. (again it's not clear if you REALLY want help or if you were simply passing through to vent..)

Now I am going to vent. You are putting the blame on me without even taking a split second to consider there could be issues. There is no reason to be so condescending. And the CAPS IS UNCALLED FOR!!!!!!! It does not take rocket science to edit a value in a textbox and click an update button any more than getting error after error is a clear indication that the module is unable to function. I uninstalled this addon because I also needed to get back lost functionality. Quite obvious you are not interested in feedback or in finding out what may have gone wrong. Your rudeness is not appreciated.

Those of us following this thread are interested in constructive feedback. We are also volunteering our time at zero cost to help support this module.

From your previous post, the issues you are reporting usually means one or more of the followung apply: 1) Edit Orders was not correctly installed (or a mistake was made during installation). 2) Patches for known bugs have not been applied. 3) Third party modules have modified the database or are conflicting. 4) A misunderstanding exists as to the operation and use of Edit Orders.

Out of curiousity... Was this a clean installation of Zen Cart (or an upgrade)? What version of Edit Orders was being installed? What debug logs (if any) were generated? Do you actually want help (or did you just want to say you were unable to get Edit Orders working)?

catsma_97504:

Now I am going to vent. You are putting the blame on me without even taking a split second to consider there could be issues. There is no reason to be so condescending. And the CAPS IS UNCALLED FOR!!!!!!! It does not take rocket science to edit a value in a textbox and click an update button any more than getting error after error is a clear indication that the module is unable to function. I uninstalled this addon because I also needed to get back lost functionality. Quite obvious you are not interested in feedback or in finding out what may have gone wrong. Your rudeness is not appreciated.Condescending??? You think that's what I feel/think?? that's truly really funny:laugh:.. Your interpretation of the MEANING behind my remarks is just that.. YOUR INTERPRETATION..

If you are having issues with this module, then the most COMMON reason is for all the reasons lhungil stated.. Otherwise there would be MANY people reporting the SAME issues with this module.. That was my only point to my post but you apparently missed it because you were too busy reading things into my words that weren't said..

lhungil:

Those of us following this thread are interested in constructive feedback. We are also volunteering our time at zero cost to help support this module.Exactly!!

lhungil:

From your previous post, the issues you are reporting usually means one or more of the followung apply: 1) Edit Orders was not correctly installed (or a mistake was made during installation). 2) Patches for known bugs have not been applied. 3) Third party modules have modified the database or are conflicting. 4) A misunderstanding exists as to the operation and use of Edit Orders.

Out of curiousity... Was this a clean installation of Zen Cart (or an upgrade)? What version of Edit Orders was being installed? What debug logs (if any) were generated? Do you actually want help (or did you just want to say you were unable to get Edit Orders working)?nods in agreement:yes:

I just upgraded a site to 1.5.3. It had edit orders and Ceon's Advanced Shipper module installed and I have reinstalled and made sure everything is proper. And it's throwing an error when editing the order. The error message is below and it doesn't make any sense as the files are all uploaded correctly and do exist. Can you give me some clues about what I can do about this?

[23-Oct-2014 18:47:58 UTC] PHP Warning: include_once(includes/modules/shipping/advshipper.php): failed to open stream: No such file or directory in /home/www/designeritalianbags.com/includes/classes/shipping.php on line 58
[23-Oct-2014 18:47:58 UTC] PHP Warning: include_once(): Failed opening 'includes/modules/shipping/advshipper.php' for inclusion (include_path='.:/usr/local/php5.3/lib//php') in /home/www/designeritalianbags.com/includes/classes/shipping.php on line 58
[23-Oct-2014 18:47:58 UTC] PHP Fatal error: Class 'advshipper' not found in /home/www/designeritalianbags.com/includes/classes/shipping.php on line 59

As the "include" appears to be missing FS_* paths, it appears some necessary modifications to shipping.php still need to be applied.

Unrelated, but why does the system include path have an item with double slashes?

oh, good eye! That server path is interesting for sure. Put in a support ticket for that.

But I did no file integration - that's the shipping file in the package.

I went back and made sure the admin config file was completely correct just in case.

I did finally see a message after getting the blank page - when you go back to a normal page this message appears
Warning WARNING: Could not locate language file: includes/languages/english/modules/shipping/advshipper.php in yellow at the top of the page. Which is the line 58 in the error message. So we are looking at a path problem? I kept thinking something looked odd.

Makes me wonder about other possible server problems. Any other thoughts?

Okay, so here's how stupid even an experienced zen cart coder can be.

I had not uploaded the two class files.

Going to hide now.

Happens to all of us.

Strange part was the missing DIR_FS_CATALOG from the include when loaded from the admin (as the modifications should add DIR_FS_CATALOG)...

But sounds like you have everything sorted now. :-)

yep. Thanks for your help.

i have to say, having used zencart for quite some time with a few different clients, the ability to edit orders on the admin side is crucial. previously i had used the super-orders admin tool, with minimal problems.

having recently upgraded to v1.5.3, i moved to this module. and while i have been able to make it "work", i have to say, i do NOT agree with the design of this module.

specifically, it seems that every time you edit an order and hit update, the module will "update" the line items on the order. what does that mean? it deletes the orders_products row and creates a new one, thereby changing the index on that row. why it does not change the existing row, well you got me... i'm sure the developer has their reasons; but it makes more sense to me to update the existing row then to delete and recreate rows.

now, obviously how i implemented could have some problems; but no matter, when you hit the update products, it will delete and recreate even if NOTHING has changed.

the complexity of this module seems like overkill, but when you think about other add-ons that also need integration (authorizenet_cim comes to mind) on the admin orders side, implementing this overbuilt module seems like more trouble for me than its worth....